Allgemeine Bedingungen für den Armin Strom Webshop



The website is owned and operated by Armin Strom AG, Boezingerstreet 46, CH-2502 Bienne (Switzerland). The following General Terms and Conditions („GTC“) for online orders in Switzerland apply between the customer („Customer“, or „you“) and the supplier, Armin Strom AG, Boezingerstreet 46, CH-2502 Bienne (Switzerland) („we“ or „us“), in the current version at the time each order is placed.

We shall be entitled to supplement or amend the GTC at any time at our own discretion.

Deviating, additional or conflicting customer conditions will not be recognized unless we have expressly agreed in writing to their validity.

Terms of use

Proper registration is required for purchases in our Webshop. In this regard as a customer, you are responsible for providing truthful and complete information.

We are not obligated to accept the registration or orders of a registered customer. Likewise, we are not obligated to make our services permanently available. Orders that have already been confirmed remain unaffected by this.

Subject matter of the contract, attributes of the product

The subject matter of the contract is the products specified in your order and listed in your order confirmation at the retail prices listed in the webshop. Errors and omissions are reserved, particularly those affecting the availability of goods.

The attributes of the ordered products are based on the product descriptions in the webshop. Images of products on the website may be inaccurate under certain circumstances. In particular, colors may differ for technical reasons. Images are used for illustrative reference only and can differ from the product. Technical data, weight, dimensions and performance specifications are specified as precisely as possible, but may have the usual deviations. The properties described here do not constitute defects in the products delivered to you.

The presentation of products on the website is a non-binding online catalog and not a legally binding offer.

Conclusion of contract

Any order validated by the Customer on the Webshop constitutes a binding offer to conclude a purchase agreement with Armin Strom for the goods concerned.

The purchase agreement comes into existence when Armin Strom accepts your order, by providing confirmation through the webshop or by email or other written communication, or by sending the goods ordered.

The information on the Website and Webshop concerning goods and their prices is subject to change without notice. The Customer will be charged the price displayed on this Website and/or Webshop at the time the order is validated.

If the product that is indicated in your order is only temporarily unavailable, then we will immediately inform you of this in the order confirmation. If there is a delivery delay of more than 16 weeks after we have sent the shipping confirmation we will inform you of this. In the case of a subsequent impossibility to deliver, we will reimburse you for any payments that were already made.

Prices and payments

The prices quoted at the time of the order shall apply to orders in our webshop. The prices quoted are retail prices in Swiss francs (CHF) in which the applicable value-added tax is included if the product is delivered to an address in Switzerland.

Important note: Deliveries to countries other than Switzerland may imply customs duties, taxes and other costs (which may depend on many factors including, without limitation, the value, type of goods purchased, administrative costs and destination of the shipment) and which are not taken into account in any of the prices indicated on the website and/or webshop. The Customer must bear any custom duties and other taxes applicable in the country of delivery, as well as any other costs linked to delivery of the purchased goods outside of Switzerland. By accepting these General Terms and Conditions, the Customer agrees to pay any customs duties, taxes or other costs that may apply in relation to the delivery in another country than Switzerland, and to indemnify and hold harmless Armin Strom for the same.

The purchase price for the goods ordered becomes due immediately upon validation of the order by the Customer. Payment may be done exclusively by any of the payment means accepted by the webshop at the time of validating the order. If the order is finally not accepted (due, for instance, to issues affecting stock or any other reason which Armin Strom may in its reasonable discretion determine), any part of the purchase price already paid shall be reimbursed to the Customer on the account used by the Customer to make the original payment.

Delivery and retention of title

Unless otherwise agreed, delivery will be sent to the address provided by the customer.

Deliveries are shipped by Swiss Post and international courier services. We will inform you about the expected delivery time before shipping.

The delivery times provided are only intended as a point of reference and are therefore considered only agreed as being approximate. Disruptions that are not caused by us or any of the companies that we have contracted (such as logistics companies for performance of the contract) as well as force majeure may further delay the delivery. We will inform you of these methods of delivery disruptions as soon as we become aware of them.

The delivered goods remain the property of Armin Strom AG until full payment has been made.

If goods are delivered with obvious damage from transport, then we ask you to immediately file a complaint with the delivery agent and to contact us as soon as possible.


Should you exercise your right of withdrawal, Armin Strom is willing to bear the costs for the return of your Armin Strom watch if you follow the return instructions below. Your statutory right of withdrawal and defects warranty rights remain unaffected.

  • Notify the Armin Strom Concierge to inform that you made or wish to make use of your statutory right of withdrawal
  • The Armin Strom Concierge will verify the original purchase and that the return is being made during the thirty (30)-day return period, starting from the delivery date.
  • Please follow the return instructions indicated by the Armin Strom Concierge and include the Armin Strom watch along with all accessories, the product manual, the Warranty card and all other documents in its original box within the original shipping package.
  • Armin Strom bears the return shipping costs if the return instructions are being followed.
  • At the day of pickup, the driver of the delivery company will collect the parcel. You will receive an email confirmation once the parcel is received by the Armin Strom Concierge.

Important Notice:

Armin Strom Products must be returned in their original condition, in a new, unused and perfect state, with all protection, tags and stickers attached to them, with the original Armin Strom box and delivery package, including all accessories and documentation. Armin Strom will refuse returns if the Armin Strom Product shows signs of wear or has been used or altered from its original condition in any way. Armin Strom also reserves the right to deduct from the refunded amount sums to reflect any reduction in the value of the products resulting from the handling of the products by you beyond what is necessary for you to establish that you were provided with the correct product and that it functions correctly.

Armin Strom will insure the Armin Strom Product during return shipment to us as long as the Customer follows the instructions provided by us. Otherwise, Armin Strom is under no obligation to maintain insurance and the safe shipment of any Armin Strom Product will be at the sole risk and responsibility of the Customer.

The Customer is advised to keep a proof of return shipment.

Upon receiving a return, Armin Strom will verify that the returned Armin Strom Product satisfies the conditions of the return rules. Armin Strom will apply a strict quality control. If the products do not meet quality control standards, Armin Strom will refuse the return, and the Armin Strom Products will be sent back to the Customer, as applicable. If the returned Armin Strom Product satisfies the quality control, Armin Strom will proceed with the applicable refund within 30 days of receipt of the Product.


Rights arising from defects and warranty

In the event that defective goods are delivered, the applicable statutory warranty rights are available to you, in particular articles 197 ss. Swiss Code of Obligations.

A guarantee only exists against presentation of a warranty certificate in which your buy and customer information are noted.

Complaints and warranty claims can be submitted to the following address: Armin Strom AG, Boezingerstreet 46, CH-2502 Bienne (Switzerland). Alternatively, you can sent an email with a brief description of the defects to


Claims by you for damages are excluded, other than those arising from injury to life, limb, health or from the violation of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty.

In the case of breach of contract, we are only liable for the typical, foreseeable damage, if this was caused by simple negligence, unless there are damage claims by you arising from injury to life, limb or health.

The above restrictions also apply to our legal representatives and vicarious agents, if claims are asserted directly against them.

The provisions of the Product Liability Act remain unaffected.

Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times with the current technology. Therefore, we are neither liable for the continuous and uninterrupted availability of the webshop, nor for technical and electronic errors beyond our control during an ordering transaction.

Links on this website to other websites are provided solely for your information and better navigation. If links are created to other websites or sources, then we are not responsible or liable for the availability of such external sites or sources. The content accessible on such websites or sources is not our own, and any liability or warranty for this is excluded.

Intellectual property rights 

The logo „Armin Strom®” is a registered trademarks of our company. We own other brands, logos, designs, products and information, and all copyrights or other intellectual property rights on this web­site or patents related to this website, which may not be copied, reproduced, posted, transmitted, modified or distributed in any way (electronically or in writing), without first obtaining the written consent of the owner of such materials or to be legally entitled to this.

Downloading or printing of materials from this website does not express or imply the transfer of rights. However, you may download any page of this website for exclusively personal, non-commercial purposes, provided that you do not remove the references to the copyrights.

The copyright of some documents and other materials provided on this website belong to third parties. These documents and the other materials have been provided on this website with the permission of the owner of these copyrights. Make sure to check the references to the copyright of these documents or materials.

All rights not granted under these General Terms and Conditions remain reserved by the company.

Use of email communication (tracing of clicked links)

In order to improve electronic communication, we can analyze usage patterns in terms of emails that we send out. We log the links that are contained in the emails and that have been clicked; this information will be assigned to specific user profiles, in order to allow us to know the areas that would be most interesting to registered email recipients. We may use this information to personalize the content and the advertising campaigns that are displayed to websites visitors and email recipients.

We do not sell, trade, rent or release your personal information to third parties (name, email, address, mailing address, telephone number, etc.) without your consent.

We grant you the possibility of having the information removed from the mailing list at any time. The following options are available to have the information removed from our database and modify future notifications by email: Each email newsletter contains a link that allows you to unsubscribe from the newsletter. Alternatively, you can send us an email ( Please give us 72 hours to delete information from our database.

Confidentiality and data protection

The confidentiality and privacy policy for the use of this website is provided by this GTC. You hereby acknowledge that the use of this website allows us to use the personal information you provided in connection with our products and the purchase order processing. Except for reasons relating to the handling of payments (credit card, PayPal) we do not provide this information to any third party. This Privacy Policy sets out the basis on which we use personal information. By using this website, you agree to the Privacy Policy. The General Terms and Conditions obligate you to comply with the relevant provisions of the Privacy Policy.

Service hotline

If you have any questions regarding the website or online orders, you can reach us via our service number at +41 32 343 33 44 or via email: service from Monday to Friday from 8:00 to 12:00 and from 13:30 to 17:30 UTC+1. Local telephone rates apply. Mobile prices may vary.

Final provisions

The contract language is German and English, even if, in addition to the German and English version, these General Terms and Conditions are offered in different languages.

For disagreements and disputes arising in connection with the Armin Strom Webshop, Swiss law shall apply to the exclusion of all laws on the international purchase of movable goods. The place of jurisdiction is Bienne (Switzerland).

If individual provisions are or become invalid, then the remaining provisions shall remain unaffected.


Armin Strom AG
Version 1.0 / November 2021